Return / refund

Thank you for shopping at [TKMART].
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

  • We accept returns/Exchange within [7] days of delivery.

  • To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants).

  • Personal care items (makeup, skincare, underwear, etc.) for hygiene reasons.

  • Gift cards.

  • Downloadable or digital products.

  • Clearance or final sale items.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within [X] business days.

  • Shipping costs are non-refundable, unless the return is due to our error.

4. Exchanges

We replace defective or damaged items free of charge. If you need to exchange for the same item, email us at [tkmart2300@gmail.com] before sending it back.

5. Shipping Returns

  • To return your product, mail it to: [tkmart2300@gmail.com].

  • You are responsible for paying return shipping costs unless the item was damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank — it may take some time before your refund is posted.

  3. If you’ve done all this and still have not received your refund, please contact us at [tkmart2300@gmail.com].

7. Contact Us

For any questions regarding refunds or returns, please contact us:

[TKMART]
Email: [tkmart2300@gmail.com]
Phone: [03151985760]
Address: [Pakpattan, Pakistan]